Terms of service
Effective date: 2 October 2026
These terms are between you and SMEtools LLC, a Delaware limited liability company (“we”), which operates Sorted at https://sortedos.com. By using Sorted you agree to them and to our privacy policy.
1. The service
Sorted connects your business’s own systems (Odoo, Shopify, Google Ads, Google Analytics 4 and Meta ads) into one dashboard. You read it on our website and inside your own AI assistant (Claude or ChatGPT) through Sorted’s connector, and you can customise it by clicking or by asking your assistant. Each company’s data is kept separate from every other company’s.
2. Accounts and authorised users
You sign in with Google. Access is set up for named people at your company. Your company’s owner decides who is an authorised user and is the only person who can connect or remove systems. You are responsible for what your authorised users do in Sorted. Tell us at support@sortedos.com if someone should lose access.
3. Fees and billing
- Free trial. A new company gets a free trial of 15 days, and no card is needed. The trial starts when we set your company up. If you have not subscribed when it ends, your dashboard and AI connector are paused until you do.
- After the trial, Sorted costs $1,000 one time for setup and $100 per month for the subscription.
- Payment is by card through Stripe. We never see or store your card number. If you subscribe during the trial, the first monthly charge normally starts when the trial ends.
- The subscription renews every month until you cancel. You can cancel at any time; the cancellation takes effect at the end of the month you have paid for, and you keep access until then.
- The setup fee is non-refundable.
- Late payment. If a payment fails, your access continues for 7 days from the first failed payment. If it is still unpaid after 7 days, your dashboard and AI connector are paused until the payment is made.
4. Your responsibilities
- Connect only systems and accounts you are allowed to connect, and grant only access you are allowed to grant.
- Keep your logins and any access keys safe, and do not share them.
- Give us accurate information, and follow the terms of the systems you connect.
5. The third-party systems Sorted reads
Sorted shows what your connected systems report, collected about once an hour. Those systems belong to their providers and to you. We are not responsible for their accuracy, completeness, delays or outages, or for numbers that are wrong at the source. You can remove a connection at any time on the Connections page and in the provider’s own settings.
6. Acceptable use
You agree not to:
- break the law, or use Sorted to harm anyone;
- try to see another company’s data, or get around Sorted’s security or limits;
- disrupt, overload or probe Sorted or the systems it reads;
- resell or share your access with people outside your company.
7. Suspension and termination
We may suspend or end your access for non-payment, a breach of these terms, a security risk, or where the law requires. You may stop using Sorted at any time. When your subscription ends, your data is handled as described in the privacy policy.
8. Disclaimers
Sorted is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose. We do not promise it will be uninterrupted or error-free. Sorted is not financial, accounting, tax or legal advice; check important numbers in your own systems before you rely on them.
9. Limitation of liability
To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim relating to Sorted is limited to the fees you paid us in the 3 months before the claim arose.
10. Governing law and courts
These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules. Any dispute arising out of these terms or Sorted will be brought exclusively in the state or federal courts located in Delaware, and you and we agree to the jurisdiction of those courts.
11. Changes to these terms
We may update these terms. The new version will be posted here with a new effective date, and by continuing to use Sorted after that date you accept it.
12. Contact
SMEtools LLC, support@sortedos.com.